Frequently Asked Questions
How long will it take to receive the item?
The time of receiving the goods = processing time + shipping time. The processing time is usually 1-5 days. The shipping time varies from country to country. For the shipping time of each country, please refer to our shipping policy.
Are toys shipped with care?
Of course, the product will come in discreet packaging with just your address information and the words “Toys” on it. If you want to change the remark, you can remark when placing the order or contact us by email.
How can I track my order?
After you place an order, we will send you an order confirmation email. After the goods are shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link does not work or cannot be opened, you can contact customer service. Please remember the email address you used when placing the order. If you do not receive an order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still cannot find it, you can contact customer service.
I already have a tracking number, where can I check the status of my package?
You can directly click on the logistics order number, and it can directly jump to the logistics page. Or you can check your package through this URL: https://www.17track.net/en
Is there a return guarantee?
Yes, but the premise is that the package is not opened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 180 days of receiving the goods.
What sex toys are there for men?
Male sex toys come in many shapes and sizes, it just depends which area you want to stimulate. While some add extra sensation to handjobs, others tingle your prostate.
How do I clean my sex toys?
Sex toy cleaner is the perfect investment to keep your toys looking and feeling their best. Simply spray all over your toys after use and leave to air dry.
Can I use my sex toy when I'm pregnant?
Unless advised otherwise by your doctor, the only precaution pregnant women should take is to make sure your sex toys are squeaky clean before use. This keeps you safe from icky bacteria.
Can I bring my sex toy on a plane?
In most airports, yes. However, double check that the country you’re visiting allows them too, as they are banned in certain places. Also, avoid embarrassing vibrating bags by putting your toys in hold rather than your carry-on.
How do I use anal sex toys?
With a lot of lube and plenty of patience. Bum-fun is fantastic, just take it slow and make sure you’re very relaxed before knocking on the back door.
